Returns & Exchanges
At TURTLEBOX, we stand behind the rugged durability of our products, offering a 60-day satisfaction guarantee for all hardware. If your gear isn't meeting your adventure needs, we make the return and exchange process seamless and straightforward.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange to receive a pre-paid UPS shipping label via email.
Pack Your Device
Securely place your Turtlebox speaker and all original charging accessories into the original protective packaging.
Drop Off and Refund
Take your package to any authorized UPS drop-off location; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing